General Car Rental Questions

What are the age requirements to hire a vehicle with Enterprise?

Age requirements vary by location, ensure you enter your age at time of booking and we will show you what you are eligible to hire.

What's the drivers licence policy?

This varies by rental country, check out our Key Facts in the online booking flow which will list the exact policy for the rental location you require a vehicle.

General Notes:

A valid driving licence from your country of residence

Photocopies of driving licences are not accepted.

Provisional licences or 'Learner's Permits' are not accepted.

 

Can I add additional drivers to my rental?

Yes, additional drivers can be added at time of pick up at a cost. The costs vary by location and can be seen at time of booking in the Key Facts information in the booking flow. Please note additional drivers must meet all rental eligibility requirements and be present at time of pick up with their licence.

Why are vehicles shown as "or similar"?

At Enterprise we group our vehicles into categories based on numerous factors such as interior, exterior size, specifications & purchase cost following Industry standard guidelines from ACRISS. This means that the vehicle shown is an example of the type of vehicle you will recieve at rental pick up matching industry standard guidelines. 

Is the price is see the price I pay?

Enterprise follows strict guidelines to provide clear and transparent pricing at time of booking, the price shown in the booking flow is the price you will pay. We commit to including all mandatory charges into the price quoted. Optional extras may still be selected at time of pick up with pricing information provided.

What payment types does Enterprise accept?

This varies by rental country, please check the Key Facts in the booking flow to see accepted forms of payment for your trip.

What are the driving restrictions when hiring with Enterprise?

You will be required to follow the terms in the rental agreement provided in the booking flow and at time of pick up. Some one way booking are accepted so please check availability using the online booking engine, please also check the Key Facts information in booking flow for information on which countries you are eligible to drive into with your Enterprise vehicle.

 

 

 

Changes to Your Reservation

Can I cancel or modify my reservation?

All reservations placed online must be modified or cancelled via the same Enterprise website that you used to book your reservation, by doing so it will ensure that any adjustments and price amendments are handled correctly.

For example, if you make a reservation on enterprise.com.jm, you must also cancel or modify it on enterprise.com.jm

You may modify or cancel your reservation up to the time of rental pick-up, but we encourage you to cancel well in advance of the rental pick-up date if possible.

Can I modify my booking after the pick up time?

Once the rental pick up time has passed you must contact the local rental branch for any changes.

Does Enterprise have a grace period for late returns?

There is generally a 29 minute grace period however this varies by rental country so please ask if you think you will be tight on time to avoid disappointment.

 

What to do if my flight is delayed?

Vehicles will be held until the end of the business day on the scheduled pickup date for 12 hours, whichever comes first, for any delayed flights.

If you arrive after the 12-hour period, the scheduled pickup date and time must be changed to the next day.

When you book your reservation online, please also be sure to provide your flight information. This will allow us to serve you better in the event of any delays.

 

Accidents & Breakdowns

What do I do if I have an accident?

Contact details will be provided when you collect your vehicle and sign your rental agreement.

You must report any accident as soon as possible to your nearest branch and the local police. Please ensure you capture as much information as you can and where possible take photos

What happens if I breakdown?

Hopefully this never happens as our fleet is new and well maintained, however in the unlikely event you have free break down assistance that covers you in the event of any mechanical failure that is not considered to be your fault.

If you wish, additional chargeable options are available to you at the pick-up branch. Contact details and information will be provided to you when you arrive.

 

 

 

Protection Products & Optional Extras

What Coverage is included in my reservation and what are all the options available?

This varies a lot by rental country however our clear online booking process will advise you what is included in your reservation as well as optional coverages available for you to choose. After selecting your vehicle the extras step shows you everything on offer along with supporting information to help you understand exactly what each item is.

Can I hire child seats?

Most of our locations offer a range of child seats for hire, our online booking flow will provide you options along with pricing. We recommend if you require a child seat that you make sure its included at time of reservation to avoid disappointment.

 

 

 

Toll, Parking & Traffic Charges

Why did I get a citation for a parking, toll or traffic violation?

When hiring a vehicle with Enterprise the main named driver on the rental is responsible for paying any parking, toll and traffic violations and associated administrative fees.

Where a parking, toll or traffic violation has occurred, we will send you a letter with full details about the incident, including the date, location and any related charges and fees.

How do you know that I am responsible?

Where a parking, toll or traffic violation has occurred, a notice will be sent to us from the local highway or toll road authority. The information they share is based on the date, time and vehicle registration and we check this information against when the vehicle was rented.

If you believe that this information is incorrect, please complete our Appeal Form.

Why am I being charged now after my rental period has ended?

We depend on government and toll agencies for all information related to tolls and other violations. In most cases, that takes one to four weeks – or longer in some circumstances.

Our goal is to notify you so that you are alerted as soon as possible. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing.